Privacy Policy

I. Identity and contact details of the data controller

The website accessible at www.gogaille.fr (the "Site") is owned and published by the company GOGAILLE, a simplified joint stock company with a share capital of 102,000 euros, whose registered office is located at 5 allée de Tourny, 33000 Bordeaux, France, registered with the Bordeaux Trade and Companies Register under number 809 853 963. The Site presents the "Ggaille" establishment which is operated by the company GOGAILLE ("the Hotel") and allows you to book rooms in the Hotel and other services offered by the establishment. The present confidentiality policy defines and informs you of the manner in which GOGAILLE uses and protects the information that you transmit to us, where applicable, when you use the site accessible from the following URL: www.gogaille.fr (hereafter the "Site"). This privacy policy is in line with the General Regulation for Data Protection known as "RGPD" of 25 May 2018 and the revised Data Protection Act of 06 January 1978; It may be modified or completed at any time by GOGAILLE, in particular in order to comply with any legislative, regulatory, jurisprudential or technological changes. In such a case, the date of its update will be clearly identified at the top of the present policy. These modifications are binding on the User as soon as they are put online.

II. Categories of data collected

When you browse the Site or when you book a stay or any other service in the establishment, we may ask you, in your capacity as a customer, for certain personal information. The personal data that we may collect are the following - identity (surname, first name, postal and e-mail address, telephone number, title, date of birth, nationality ...), - information on your credit card for transaction and reservation purposes), - information obtained through the use of cookies, IP address, connection data, type and version of browser and other technical connection data, - image and voice as part of the monitoring set up in our establishment);

If you do not wish to provide the personal information requested, you may not be able to access certain parts of the Site or GOGAILLE may not be able to respond to your requests. The compulsory or optional nature of the information provided and the possible consequences, for us, of a failure to reply, are specified when the information in question is collected. Minors. The Site is intended for people of legal age. It is the responsibility of any holder of parental authority over minors to monitor and supervise the communications of these minors, and in particular their Internet browsing.

III. Purposes of data processing

We process your personal data in order to: - Manage the reservation of rooms, accommodation requests and other services offered within our establishment; - Manage your stay at the hotel; - Manage your online purchases of gift vouchers and services offered by the establishment Manage the relationship we have with you before, during and after your stay; - Manage the sending of commercial and marketing offers; carry out satisfaction surveys, studies and statistics; To contact you if necessary (for example, to respond to your requests concerning reservations); - To manage your requests to exercise your rights, complaints and disputes; - To improve our services and optimize the comfort of use of the Site; - To ensure the surveillance of our establishment, the security of persons and property; - To fulfill our legal obligations, to comply with applicable laws and regulations, to respond to legitimate requests from the competent authorities for the application of the law.

IV. Legal basis for data processing

The legal bases for processing your data are as follows: - The performance of a contract to which the data subject is a party or the performance of pre-contractual measures taken at the request of the data subject (reservation and purchase of a stay or other, online purchase... The need to process your personal data for the performance of a contract between you and us; - The need to process your personal data in order to comply with a legal obligation to which we are subject (e.g. duty of care); - The need to process your personal data in order to satisfy our legitimate interests (e.g. to manage complaints and claims, to ensure the surveillance of our establishment, etc.). ).

V. Recipients of the data

Your personal data is shared with internal and external persons. This sharing is done only in order to carry out your reservation request and to be able to give you the best satisfaction in the use of our services, or to fulfill our legal obligations.

The personal data collected by GOGAILLE is accessible to certain authorized employees within the limits of their respective attributions and in compliance with the present policy, who are required to intervene to allow you to benefit from the services of our establishment. These people will only process your data on our instructions and are subject to an obligation of confidentiality.

GOGAILLE informs you that it may have recourse to authorised service providers to facilitate the collection and processing of the data you have communicated to us. These service providers may be located outside the European Union and may have access to the data collected through the various forms on the Website. All third parties to whom we may transmit your data are required to guarantee the security of your information and to use it only for the purposes of performing the service they are providing on our behalf.

VI. Duration of data retention

We keep your personal data only for as long as is necessary for the purposes for which it is collected and in accordance with the law.

VII. Users' rights

In application of the regulations applicable to the protection of personal data, you have the possibility: - To exercise your right of access, to know the personal data concerning you and the information applicable to the processing of such data. - To ask for the rectification of your data if they are inaccurate or to ask for them to be completed if they are incomplete. - To obtain the erasure of your data. - To obtain the limitation of the treatment of your personal data. - To object, at any time, on legitimate grounds, to the processing of your personal data, including profiling. - To withdraw, at any time, your consent to the processing of your personal data - To request the portability of your data. - To define directives concerning the fate of your personal data after your death.

To exercise your rights, we invite you to contact us by email at the following address: ohe@gogaille.fr.

VIII. Security and confidentiality

We take appropriate and necessary technical and organizational measures to protect your personal data against unlawful or accidental destruction, manipulation, loss, disclosure or unauthorized access.

IX. Cookies

When you visit the Site, cookies are deposited on your computer, your cell phone or your tablet by the server of the site you are visiting. A cookie (or tracer) is a text file deposited on your computer when you visit a site or view an advertisement. Its purpose is to collect information about your browsing and to send you services adapted to your terminal (computer, mobile or tablet) and to your needs. Cookies are managed by your Internet browser.

The only cookies used by this site do not allow identification, however, they record information about the user's navigation on the site. The information collected allows us to track the volume, type and pattern of traffic using this site in order to improve its design and layout. It also allows us to improve your customer experience by sending personalized offers that are relevant to your needs.

To disable cookies, we invite you to click on the "Cookie Usage" link on the Site and tell us your preferences, or click on the "Help" tab of your browser or read the information that comes with your browser software.

Here is how you can disable cookies:

For Mozilla firefox users: - Choose the "Tool" menu and then "Options", - Click on the "Privacy" icon - Locate the "Cookie" menu and select the options that suit you.

For Microsoft Internet Explorer users: - Choose the "Tools" menu, then "Internet Options", - Click on the "Confidentiality" tab, - Select the desired level with the cursor.

For Google Chrome users: - Click on the wrench icon in the browser toolbar, - Select "Settings", - Click on "Show advanced settings", - In the "Privacy" section click on the "Content settings" button, - In the "Cookies" section select the options that suit you.

X. Vidéosurveillance

For reasons of personal and property security, GOGAILLE has set up a video surveillance system in certain common areas of the establishment. The video surveillance systems set up in our establishments have been previously authorized by the Prefecture of Police.